Service & Hosting - All incl. package

Relax, we got your back

E-Creations offers our customers an all-inclusive package in form of a SLA (service level agreement), in order that you are on the save side and don’t encounter any surprises or hidden fees. The package includes monthly two hours of work for small changes, support, consultancy and updates of the CMS (with a value of 300USD/700RMB). Additionally the package includes a First Class Web Hosting, the CMS and all updates of future versions for free. E-creations offers this whole package for monthly fee of 49USD/ 300RMB (plus a onetime setup fee of 19USD/150RMB). Read more...

Hosting features

  • 300 MB web space
  • DNS services for 1 domain (more domains optional)
  • Unlimited amount of subdomains
  • Unlimited amount of e-mail addresses
  • Unlimited amount of e-mail boxes
  • Spam-Filter, Antivirus
  • Web e-mail application
  • Development features: PHP, MySQL, Pearl, Java Script und Java Applets
  • Daily backup
  • Personal backup options
  • Details web and user statistics

Not included is the fee for the domain name.

Maintenance

E-creations ensures the operation of the CMS and webserver. All software packages will be updated to the newest version according to our security plan. The security concept will be updated on a regular base to ensure maximum safety and reliability. Thru our high security standards and our proven security concept were we able to bear up against attacks, viruses and other threats. With the use of top to the notch analysis tools and interface connections to SPAM network partner databases, we were able to reduce SPAM to a minimum for hassle free working.

The client will be able to conduct the editing work himself. More complicated changes will be covered thru the SLA according to the above specification. Major changes will be offered according to the case.

Support

The webmaster on the client’s side will be trained from e-creations for web mastering purposes and will be responsible for the first level support within the clients company. E-creations covers the second level support for all involved persons during office hours for normal issues and 24 hours for emergencies.

We would be glad to offer you any individual support or training packages. Please send us your needs for an offer if required.

Server

E-creations owns several servers in a certified tier 1 datacenter in Germany. A state of the art technology, fast connection, short latency rates and a top network operation center insures a quick response time and 99.9% uptime. This gives us the possibility to offer special tailor made solution for our clients from simple hosting to cloud hosting, virtual or dedicated where we can adjust performance individual.

Unlike e-creations, service providers without own infrastructure need to cope with long waiting time for problem solving which results in long downtime of service if a problem occurs. Such providers cannot gain access to deeper system levels, which hinders flexibility which is needed especially with a CMS. Furthermore several functions of a CMS can’t be provided because of lack of integration and system adaptation needed, which lowers the quality of service, functionality and customer/user satisfaction. Those issues show you the difference between e-creations and many other service providers.